Monitor, Manage, and Support
As a MSP, we monitor, support, and manage your Information Technology (IT) infrastructure remotely. Through proactive monitoring, patching and preventative maintenance processes, we ensure that things are running smoothly. We will keep you informed of what we see in our remote monitoring and management tools, so that together we can address any concerns. This facilitates better planning and budgeting (as an example, it is good to know if drives are about to fail, an application keeps crashing, or cloud backup is exceeding allocated storage).
Desktop Device Management
Server Monitoring & Management
WHAT DOES HAVING A MANAGED SERVICE PROVIDER OFFER YOU?
- PC & server sales, installation, and configuration.
- Network implementation, maintenance, and upgrades.
- Configure secure remote access to the network for authorized users.
- Active monitoring of computer systems’ health, to help prevent downtime.
- Operating system/application support. Perform application software maintenance and updates as per software developers’ best practices
- Review server and computer event logs for potential problems. Address and correct any issues to prevent system or network failure.
- Verify that servers are protected from the latest virus threats. Download and install antivirus software updates, renew licenses, ensure that the software is operational, and remove threats.
- Download and install the latest Microsoft security patches to protect systems from known vulnerabilities.
- Determine which critical updates are needed for the overall health of the network; distribute and monitor the installation of all patches and updates.
- Download and install updates for Microsoft as well as many third party programs such as Java, Adobe, web browsers, etc.
- Set up automatic daily data backups and verify they are functioning as scheduled. These include both onsite and offsite.
- Ensure that all Backup services are running properly.
- Monitor server and network services. Ensure systems have access to shared resources.
- Manage user access to the network in active directory. Create security groups to manage file permissions and folder access.
- Set up and maintain groups (accounting, admin, sales, etc.)
- System Health Monitoring and remote repair.
- Ensure that all server services are running properly, troubleshoot any malfunctioning services
- Performance monitoring – memory, CPU, disk space, fragmentation
- Keep Service Pack and Hotfixes current as per company policy.
- Patch Assessment
- Note hard disk space used/remaining.
- Document site network design and application configurations.
- Manage and store software, license keys, and other IT related data.
- Follow up & meet with the technical liaison for your organization.
- Network and data cabling design consultation.
Understanding Technology is in our DNA
Give us a call so we can learn about your business, what problems you are trying to solve, and how technology will fit in to support you, not overwhelm you. We are here to help you succeed.
